Kdenlive/Manual/Windows Issues: Difference between revisions

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== Windows Issues == <!--T:1-->
== Windows Issues == <!--T:1-->


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{{Warning|2=Permanently Moved|1=The content of this page has been move to our new user manual: https://docs.kdenlive.org/de/troubleshooting/windows_issues.html}}  
The current '''Kdenlive''' on Windows® (Januar 2019, version 18.12.1) has a few issues that have workarounds. The purpose of this wiki page is to document these issues and their workarounds.
 
 
=== Play/Pause Issue === <!--T:3-->
 
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This issue is solved since the Windows version 18.08.2 (30. Oct 2018). To get the current version click on: [https://files.kde.org/kdenlive/release/kdenlive-18.12.1.exe 18.12.1].
 
=== Qt rendering crash === <!--T:8-->
 
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When switching from kdenlive for windows 17.12 --> 18.04/18.08, a Qt rendering crash appears. To make sure this doesn't happen, you need to edit the <tt>kdenliverc</tt> file in the <tt>appdata</tt>. To access your appdata, press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''APPDATA''' (all caps). Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>.
 
=== Any critical bug === <!--T:10-->
 
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This describes the process of doing a clean install on Windows®.
 
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Firstly, delete your normal '''Kdenlive''' folder (containing the application)
 
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Access the '''Appdata''' folder (<keycap>Win + R</keycap> and then type '''APPDATA''' in full caps). Go to <tt>local</tt> and search for folder <tt>kdenlive</tt>.
 
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{{Note|If you have any saved effects or clips stored in your library, make a backup of the library folder.}}
 
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Then once you have backup up your library folder, delete the <tt>kdenlive</tt> folder.
 
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Reinstall the latest version of '''Kdenlive''' from https://kdenlive.org/en/download/
 
=== Kdenlive cannot be deleted, running process on exit === <!--T:17-->
 
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This issue is solved with the latest Windows version 18.12.1. To get this version click on: [https://files.kde.org/kdenlive/release/kdenlive-18.12.1.exe 18.12.1].
 
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If you want to reinstall '''Kdenlive''' or re-run ""Kdenlive"", it may tell you "The file or folder is open in another program". Windows® then won't let you delete or re-run '''Kdenlive'''.
 
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To fix this you have to kill the running process: press and hold <keycap>Ctrl + Shift + Esc</keycap> & expand the task manager by clicking <menuchoice>all details</menuchoice>. Then find <tt>kdenlive.exe</tt> & <tt>dbus-daemon.exe</tt>, and click <menuchoice>End task</menuchoice> for both of them.
 
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Or download the [[file:Kdenlive-kill.zip]]. Unpack it and just double-click the batch file which kills all running '''Kdenlive''' processes.
 
=== Kdenlive cannot be uninstalled === <!--T:36-->
 
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If the uninstaller doesn't work you can delete following folder: C:\Program Files\kdenlive .
You have to manually delete in the start menu the Kdenlive folder.
 
=== "Clip is invalid, will be removed" === <!--T:21-->
 
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This bug can appear if you do a clean reinstall of '''Kdenlive''' (see above). Simply close and open '''Kdenlive''' once, and it should be fixed.
 
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If this is not solving the problem follow [[Kdenlive/Manual/Windows_Issues#Any_critical_bug|these instructions]].
 
=== Kdenlive crash or green Monitor === <!--T:24-->
 
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Get all newest Windows® updates. Afterwards, update your graphic card driver and your printer driver.
Some crashes could occur of incompatibility of the graphics card with the newest Windows® updates.
After you have updated the drivers re-start the computer and try again by starting <tt>kdenlive.exe</tt>.
 
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If this is not solving the problem switch your standard printer to “Microsoft XPS Document Writer” and try again to start Kdenlive.
 
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Delete the “Kdenliverc” file as descript here under [https://userbase.kde.org/Kdenlive/Manual/Windows_Issues#Qt_rendering_crash Qt rendering crash]
 
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Make sure you set processing thread to 1: CTRL+SHIFT+, (comma) -> environment -> Processing thread -> set to 1
 
== General Issues == <!--T:26-->
 
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The current '''Kdenlive''' version (November 2018, version 18.08.3) has a few issues that have workarounds.
 
=== Audio Pops and Ticks in Render === <!--T:28-->
 
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If this problem appears make sure the audio file is: 16-bit PCM WAV.


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Latest revision as of 14:47, 27 June 2022