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| == Windows Issues == <!--T:1--> | | == Windows Issues == <!--T:1--> |
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| | {{Warning|2=Permanently Moved|1=The content of this page has been move to our new user manual: https://docs.kdenlive.org/de/troubleshooting/windows_issues.html}} |
| The current '''Kdenlive''' on Windows® (Januar 2019, version 18.12.1) has a few issues that have workarounds. The purpose of this wiki page is to document these issues and their workarounds.
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| === JPG files appear as white picture after rendering === <!--T:39-->
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| Convert the JPG to PNG and it renders correctly. The problem will be solved with the upcoming Windows 18.12.3 version and the refactoring version.
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| === Play/Pause Issue === <!--T:3-->
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| This issue is solved since the Windows version 18.08.2 (30. Oct 2018). To get the current version click on: [https://files.kde.org/kdenlive/release/kdenlive-18.12.1.exe 18.12.1].
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| === Qt rendering crash === <!--T:8-->
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| When switching from kdenlive for windows 17.12 --> 18.04/18.08, a Qt rendering crash appears. To make sure this doesn't happen, you need to edit the <tt>kdenliverc</tt> file in the <tt>appdata</tt>. To access your appdata, press <keycap>Win + R</keycap> (<keycap>Windows</keycap> key and <keycap>R</keycap> key simultaneously) and type '''APPDATA''' (all caps). Go to <tt>local</tt> and within it rename <tt>kdenliverc</tt> to <tt>kdenliverc.old</tt>.
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| === Any critical bug === <!--T:10-->
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| This describes the process of doing a clean install on Windows®.
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| Firstly, delete your normal '''Kdenlive''' folder (containing the application)
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| Access the '''Appdata''' folder (<keycap>Win + R</keycap> and then type '''APPDATA''' in full caps). Go to <tt>local</tt> and search for folder <tt>kdenlive</tt>.
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| {{Note|If you have any saved effects or clips stored in your library, make a backup of the library folder.}}
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| Then once you have backup up your library folder, delete the <tt>kdenlive</tt> folder.
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| Reinstall the latest version of '''Kdenlive''' from https://kdenlive.org/en/download/
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| === Kdenlive cannot be deleted, running process on exit === <!--T:17-->
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| This issue is solved with the latest Windows version 18.12.1. To get this version click on: [https://files.kde.org/kdenlive/release/kdenlive-18.12.1.exe 18.12.1].
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| If you want to reinstall '''Kdenlive''' or re-run ""Kdenlive"", it may tell you "The file or folder is open in another program". Windows® then won't let you delete or re-run '''Kdenlive'''.
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| To fix this you have to kill the running process: press and hold <keycap>Ctrl + Shift + Esc</keycap> & expand the task manager by clicking <menuchoice>all details</menuchoice>. Then find <tt>kdenlive.exe</tt> & <tt>dbus-daemon.exe</tt>, and click <menuchoice>End task</menuchoice> for both of them.
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| Or download the [[file:Kdenlive-kill.zip]]. Unpack it and just double-click the batch file which kills all running '''Kdenlive''' processes.
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| === Kdenlive cannot be uninstalled === <!--T:36-->
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| If the uninstaller doesn't work you can delete following folder: C:\Program Files\kdenlive .
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| You have to manually delete in the start menu the Kdenlive folder.
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| === "Clip is invalid, will be removed" === <!--T:21-->
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| This bug can appear if you do a clean reinstall of '''Kdenlive''' (see above). Simply close and open '''Kdenlive''' once, and it should be fixed.
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| Additionally this can be a problem either with the "kdenliverc" file or you have some mismatch in the "local" folder.
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| If this is not solving the problem follow [[Kdenlive/Manual/Windows_Issues#Any_critical_bug|these instructions]].
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| === Kdenlive crash or green Monitor === <!--T:24-->
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| Get all newest Windows® updates. Afterwards, update your graphic card driver and your sound card driver and your printer driver.
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| Some crashes could occur of incompatibility of the graphics card and sound card with the newest Windows®10 updates (18.09 update).
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| After you have updated the drivers re-start the computer and try again by starting <tt>kdenlive.exe</tt>.
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| If this is not solving the problem switch your standard printer to “Microsoft XPS Document Writer” and try again to start Kdenlive.
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| Delete the “Kdenliverc” file as descript here under [https://userbase.kde.org/Kdenlive/Manual/Windows_Issues#Qt_rendering_crash Qt rendering crash]
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| Make sure you set processing thread to 1: CTRL+SHIFT+, (comma) -> environment -> Processing thread -> set to 1
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| == General Issues == <!--T:26-->
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| The current '''Kdenlive''' version (November 2018, version 18.08.3) has a few issues that have workarounds.
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| === Audio Pops and Ticks in Render === <!--T:28-->
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| If this problem appears make sure the audio file is: 16-bit PCM WAV.
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| <!--T:30--> | | <!--T:30--> |
| {{Prevnext2 | | {{Prevnext2 |
| | prevpage=Special:MyLanguage/Kdenlive/Manual/Tutorials | nextpage=Special:MyLanguage/Kdenlive/Manual/Projects_and_Files | | | prevpage=Special:MyLanguage/Kdenlive/Manual/Tutorials | nextpage=Special:MyLanguage/Kdenlive/Manual/Projects_and_Files |
| | prevtext=Tutorials | nexttext=Projects_and_Files | | | prevtext=Tutorials | nexttext=Project and File Management |
| | index=Special:MyLanguage/Kdenlive/Manual | indextext=Back to menu | | | index=Special:MyLanguage/Kdenlive/Manual | indextext=Back to menu |
| }} | | }} |
