Asking Questions/de

Allgemeine Richtlinien

Hier sind ein paar Tipps wie man Fragen stellt, vor allem in #kde auf Freenode, in einer Weise um eher Antworten zu bekommen:

• Nicht fragen, ob man eine Frage stellen kann, sondern einfach fragen: #kde ist ein Anwender Support-Kanal, so erwarten wir Ihre Fragen - legen Sie gleich los .

• Seien Sie bereit, mit allen relevanten Informationen über Ihr System: Welche Distribution (welche Version?), Welche Version von KDE Sie verwenden, wie Sie es installiert haben und so weiter. Sie werden wahrscheinlich nicht sofort alle Informationen geben müssen, aber Sie sollten sie verfügbar haben falls jemand fragt.

• Versuchen Sie selbst das Problem zu lösen bevor Sie fragen: Google ist Ihr Freund (die Eingabe von Fehlermeldungen in Google findet oft etwas brauchbares). Sie sollten einen Blick auf Fehlersuche zu KDE Problemen werfen - den Ratschlag den Sie dort bekommen ist wohl der gleiche den Sie in #kde bekommen würden, daher probieren Sie es dort zuerst .

• Versuchen Sie auch sicherzustellen, dass ihr Problem auch ein Problem mit KDE ist und nicht das einer anderer Komponente ihres Systems (z.B. mit X oder ALSA). Wenn möglich versuchen Sie eine alternative nicht-KDE Anwendung zu verwenden, um zu sehen, ob das Problem dort auch auftritt. Natürlich, wenn Sie nicht sicher sind, fragen Sie bitte.

• Make sure that you have Read The Fine Manual and the Troubleshooting pages. Although not every question is answered there, many are. If you think that your question is a common one that others would like the answer to, try asking it on the forum. If the discussion brings up interesting information you might also want to suggest it to community-wg@kde.org with a view to getting it included on the wiki.

• Be prepared to wait! Often, someone will notice your question a little while after you ask it, so wait around for a while after you ask. There's nothing more annoying than typing out a long answer for someone, only to realise that they left 3 minutes after asking their question!

• If you don't get an answer on #kde, you can also try the channel for your distribution (eg, #suse, #kde-freebsd, etc), or an appropriate mailing list: see lists.kde.org or forum.

• Above all, be patient and polite. Remember that the people who help are all volunteers, and could be spending their time doing other things than helping.

If your problem is with sound in KDE, you might want to first read Sound_Problems.

If your question relates to development, please see this page

Operating-System-Specific Questions

For questions relating to the desktop use of KDE with a particular OS, you can try the above methods, but unless the question directly involves KDE or KDE/GNU/Linux you are unlikely to find the answer. If your question does not directly involve KDE, please do not post the question on the "normal" KDE mailing lists. Examples of questions that do not directly involve KDE: my sound card does not work. In that case, please direct your questions at sites devoted to helping users of that system. For example, for GNU/Linux questions you may try looking at www.linuxnewbie.org or www.linuxnewbie.com, or the kde-linux mailing list mentioned above.

If you are not using GNU/Linux, you might want to try the kde-nonlinux (subscribe) mailing list. Also particularly useful are searches on your favorite search engine, such as Google, and searches on the Usenet archives.

In addition, many OS distributors have their own mailing lists which can address distribution-specific issues. You can find out more about these mailing lists at your distribution's website.

If you are searching for rpms you may consider checking the ftp servers for your distribution, including the "contrib" sections, as well as more general servers such as rpmfind.net.

Reporting KDE Bugs

Please report all KDE bugs and feature requests at bugs.kde.org. The site has a nice bug-reporting "wizard" and will permit far easier tracking of bugs than an email to a list.

---

How to open a console

Typically when reporting a problem in IRC or on a mailing list, your helpers will ask you to open a console. A console is a text-based window that you can use to give commands for your computer to execute. You can open a console by typing ALT_F2. An input box opens. Type the following to open a console:

konsole

If this does not work, you may not have it installed. In this case, type ALT_F2 and input:

xterm

Back to Getting_Help